Strap adjuster

Return and Refund Policy

1. Return Policy

We are committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, we accept returns of products under the following terms:

• Return Period: You can return purchased products within 30 calendar days after the delivery date.
• Product Conditions: Products must be in their original, unused condition and in their original packaging. We will not accept returns of products that show signs of use, damage or alteration.
• Ineligible Products: Sale items, custom products, and cut-to-size items (such as fabrics and ribbons) are not eligible for return unless they are defective due to manufacturing.

2. Return Process

To initiate a return, follow the steps below:

• Contact: Please send an email to info@designdlab.com with your order number, the list of items you wish to return and the reason for the return.
• Authorization: After reviewing your return request, we will send you a return authorization and instructions on how to send the products back.
• Shipping: Send the products back to our address provided using a trackable shipping service. Return shipping costs are the responsibility of the customer, except in cases of defective products.

3. Refund Policy

Upon receipt and inspection of returned products, refunds will be processed as follows:

• Processing Time: Refunds will be processed within 14 business days after receipt of returned items.
• Refund Method: The refund will be made using the same payment method used for the original purchase.
• Refund Amount: The full amount paid for the returned products will be refunded, excluding initial shipping costs, unless the return is due to a defect in the product.

4. Exchanges

If you wish to exchange a product, please follow the same return process. Once we receive the returned product, we will send you the new product as requested. Shipping costs for the exchange will be the customer's responsibility, except in cases of manufacturing defects.

5. Defective Products

If you receive a defective product, please contact us immediately:

• Contact: Please send an email to info@designdlab.com with your order number, photos of the defect and a detailed description of the problem.
• Solution: After verifying the defect, we will arrange for the replacement of the product or a full refund, including shipping costs.

6. Contact

For questions or more information about our Return and Refund Policy, please contact us at info@designdlab.com.

We're here to ensure you have the best shopping experience possible.

Delivery Information

1. Delivery Times We are committed to delivering your products as quickly as possible. Below are the estimated delivery times: Mainland Portugal: 2 to 5 working days Autonomous Regions (Azores and Madeira): 5 to 10 working days Europe: 5 to 12 working days Rest of the World: 10 to 20 working days Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or logistical issues.

2. Shipping Methods We offer several shipping options to best suit your needs: Standard Shipping: The most economical shipping method with moderate delivery times. Express Shipping: The fastest shipping method, ideal for urgent orders (additional fees may apply). Tracked Shipping: All of our shipments include a tracking number so you can track the progress of your order.

3. Shipping Costs Shipping costs vary depending on the destination and weight of the order. The exact costs will be calculated and displayed at checkout before you complete the purchase. Mainland Portugal: From €4.00 Autonomous Regions (Azores and Madeira): From €6.00 Europe: From €10.00 Rest of the World: From €20.00 For orders above a certain value, we offer free shipping (check the current promotions on our website).

4. Order Processing Orders are processed and dispatched within 1-2 business days after payment confirmation. You will receive a confirmation email with shipping details and tracking number once your order has been dispatched.

5. Shipping Address Please ensure that the shipping address you provide is correct and complete. We are not responsible for undeliverable orders due to incorrect or incomplete addresses.

6. Delivery Issues If there is any issue with the delivery of your order, please contact us immediately by email at info@designdlab.com or by phone at +351 214 181 406 7. International Orders For orders outside of Portugal, please note that customs fees and taxes may apply in the destination country. These costs are the responsibility of the customer.

8. Changes and Cancellation If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed and shipped.